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Policies

Returns and Exchanges

I will accept cancellations if requested within 2 hours of purchase.I don't accept returns or exchanges, but please contact me if you have any problems with your order and we can work together to resolve the issue. 

Coupon Codes:

Coupon codes cannot be combined. By policy, Shopify allows one coupon code per order. Though I do have multiple codes available only ONE code can be used per transaction.

Shipping

All orders will be shipped through Canada Post. 

Please note that orders can take up to 8 weeks to reach their destination when shipped internationally. I will not re-ship or refund orders that appear lost until the 8 week mark has been reached. 

Processing time is currently set to 1-2 weeks, but orders tend to ship out faster than that.

I will not be responsible for additional shipping charges for packages that are returned to us due to incorrect shipping names or addresses. We are not responsible if a forwarding address is not honored, but is returned to us instead. 

Customs, Duties & Taxes:

The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Please contact your local customs office for information.

Lost Packages:

Packages are not considered lost until they have not been received after 4 weeks for domestic orders or 8 weeks for international. Please contact us if you have not received your package within that time frame. 

Privacy Policy:

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.